Chris Croft is an independent employee engagement and internal comms consultant. In this blog, which originally featured in Emma book, Employee Engagement, she talks about why
It looks like hybrid working is here to stay. But how is it working out for you? I’ve recently read reports of people feeling pretty
Did you know that high performing HR teams are five times more likely to be using design thinking (Deloittes Human Capital Trends 2016? Well, we
I started my career in the world of academia, lecturing and researching behaviour change, motivations, attitudes and more. I loved it and when life circumstances
The origins of customer experience (CX) go all the way back to the marketing and consumer theories established in the 1960s. Around this time organisations
As we celebrate International Women’s Day (Tuesday 8th March), we wanted to take a moment to look back on just a handful of our favourite Reset
As I write this blog, it’s World Book Day and as luck would have it I went to a book launch last night. It was
We’re delighted to share with you the EX-Maturity Path. This model enables you to see where your organisation is on your EX-journey and understand what needs to change to develop your approach.
One of the most common questions I get asked when working with companies to engage their people is “what can we practically do to improve
Employee experience (EX) requires much more than HR can do alone. Re-branding HR as EX simply won’t cut it. Building more positive workplaces requires a
