The EX Space recently ran their very first webinar, looking into what makes successful employee experience and engagement practitioners.
Insights gathered from research into this topic were shared, and The EX Space unveiled their 4 EX Archetypes, to help you understand where your role sits, as well as the behaviours and technical skills required to shine as a practitioner.
In addition to the EX Archetypes, the research highlighted specific strengths and skills required to be a great EX practitioner, regardless of the work and focus area involved. These are referred to as the Core EX Strengths and Skills, and they show up in all four EX Archetypes. What is interesting is that strengths appear to be more critical to excelling in an EX role, than specific technical skills, although they are important.
EX is a broad, multi-faceted and holistic concept; therefore it is unrealistic to expect any one person to have all the requisite strengths and technical skills required to design and deliver the desired EX. However the research has highlighted a set of strengths and skills which are core to any area of EX practice.
The Core EX Strengths
You can think of strengths as virtues rather than based on experience or talent. However psychologists argue that strengths are actually more ‘buildable’ than skills. They are not fixed at birth and even a modicum of a strength can be developed and built.
- Empathy
- Curiosity
- Courage
- Resilience
- Influencing
- Connected
- Drive
- Listening
The Core EX Skills
The research also identified a number of core ‘technical skills’ that are vital to succeed in an EX/EE role. Skills are learnt and developed with experience over time
- Business acumen
- Analytics and metrics
- Measurement
- Understanding of Change
- Stakeholder management
- Trust building
- Give feedback and challenge others
- Communication skills
Download the report here to look at the strengths and skills in more detail
In addition to the core strengths and skills, our research indicated that there are additional components for each of the archetypes. Again, you can review the detail in the report – what we have included is not intended to be a definitive list, but it will give you a flavour of the strengths and skills required for each of the EX archetypes.
We’d love to hear your thoughts on this research. What strengths and skills do you think are missing from the list?
