Challenging old ways of thinking
DNV are experts in assurance and risk management, operating in over 100 countries around the world.
They came to us to help create an overarching strategy for employee experience. Whilst they have a fantastic team of HR professionals, with a breadth of knowledge, they wanted People Lab to help them take it to the next level.
They asked us to challenge and test their thinking, and bring in an unbiased external view, as well as share our expertise and examples of organisations who are leading the way.
Facilitating a better understanding
We began with a discovery phase to better understand DNV. We conducted interviews and facilitated workshops with employees across the organisation – the insights then informed two workstreams:
Firstly, we used the insights gathered to develop an overarching EX and EE strategy.
And secondly, we created a set of employee personas, helping the EX-team to step into the shoes of the people they are designing for.
Using a design-sprint, we upskilled the team to help them use personas, and other EX design tools. This means the new ways of working become the norm, ensuring the DNV team are EX experts.
Connecting the dots between business and people
It’s still relatively early days since agreeing the strategy and plan, but overall, this programme has meant the team:
- has a greater understanding of the people working at DNV – the challenges they face, and what they need to have a great experience and be at their best at work
- can connect the dots between the overarching business strategy and the needs and wants of their people
- can plan with confidence, knowing that they’re working on the right things at the right time
- are able to identify and address broken moments and celebrate areas they can be proud of
