It’s hard to escape conversations about AI at the moment.
Whether you’re working in employee experience, employee engagement, HR, internal communication or learning and development, there’s a good chance you’ve spent at least some time over the past year exploring what AI means for your role and your organisation.
The challenge is that much of the conversation sits at the extremes. Depending on what you read, AI is either about to transform everything or destroy everything.
The reality is usually much less dramatic.
Most people professionals are simply trying to work out where AI can genuinely add value, where human judgement still matters most and how to make sensible decisions without getting distracted by the hype.
Over the past few months, we’ve been exploring these questions ourselves. Through blogs, webinars, community conversations and client work, we’ve been collecting ideas, examples and practical approaches that can help people professionals navigate this rapidly changing landscape.
So, rather than add another opinion piece to the growing pile, we thought we’d pull together some of our latest resources in one place.
Start here: practical resources for Human + AI
Human + AI for Employee Experience Toolkit
If you’re looking for practical ways to use AI in your day-to-day work, our Human + AI for Employee Experience Toolkit is a good place to start.
The toolkit includes practical prompts, ideas and examples covering different stages of the employee lifecycle. Rather than focusing on theory, it aims to help you explore where AI might save time, improve decision-making or support experience design activities, while still keeping people at the centre.
Human + AI for Employee Experience webinar
In this webinar, we explore some of the opportunities and challenges AI presents for employee experience professionals.
We discuss practical use cases, common pitfalls and the importance of combining AI capabilities with human-centred thinking. Whether you’re just getting started or already experimenting with AI tools, there’s plenty of food for thought.
Behind the Curtain: How Leading IC Teams Are Really Using AI
While this webinar focuses on internal communication, many of the lessons apply far more broadly.
One of the themes that emerged was that the most successful uses of AI tend to be practical rather than transformational. Teams are using it to remove friction, support decision-making, accelerate content creation and free up time for more strategic work.
If you’re interested in how practitioners are applying AI in the real world, it’s well worth a watch.
Now we’d love to hear from you
One of the reasons AI is such a fascinating topic is that we’re all learning in real time.
There isn’t a definitive playbook yet. Many of the most useful lessons are coming from practitioners who are experimenting, testing different approaches and discovering what works in their own context.
That’s why we’ve launched the Human + AI Exchange.
Several years ago, we created The Employee Engagement Knowledge Exchange, which became one of our most downloaded resources. We’d love to create something similar again, this time focused on Human + AI.
We’re gathering examples, experiences and lessons learned from professionals working across EX, EE, HR, IC and L&D.
In particular, we’d love your thoughts on four simple questions:
- Where has AI made the biggest difference to the way you work?
- What’s one lesson you’ve learned about using AI effectively?
- What’s something AI still can’t do as well as humans?
- What advice would you give to someone just getting started?
We’ll be bringing together the most useful insights and sharing them back with the wider community.
Three tips if you’re just getting started
Before we finish, here are three observations that have come up repeatedly in our conversations so far.
Start small. The most successful examples we’ve seen rarely begin with large transformation programmes. They usually start with a single task, challenge or experiment.
Use AI to support thinking, not replace it. Some of the most valuable use cases involve using AI as a sounding board, thought partner or research assistant rather than simply asking it to create content.
Keep people at the centre. AI can help us work faster and more efficiently, but employee experience remains fundamentally about understanding people. Empathy, judgement, curiosity and relationships still matter.
Join the Human + AI Exchange
Whether you’re already using AI every day or are only just beginning to explore the possibilities, we’d love to hear about your experiences.
Share your answers to the questions above, reply to our latest posts, or get in touch directly.
Together, we can build a more practical, realistic and human-centred conversation about the future of AI in the workplace.
