An effective employee experience requires much more than HR can do alone. The design and delivery of your EX needs the right people actively collaborating, sponsoring and championing it at the right level and the right time. A mature approach to EX means getting the right people involved, no matter which part of the organisation they sit in. Proactive involvement of the right people at the right time to improve all elements of the experience is what you should be aiming for.
Download our EX Maturity Measure to help you to understand how mature your EX involvement is today.
You’re more likely to be operating at the ‘forming’ end of maturity if involvement in EX initiatives is ad hoc and informal. Those involved in EX initiatives include…
- Process owners struggling with a problem
- Local EX enthusiasts running side-of-desk projects alone or in small teams
- Employee end users collaborating on solving problems
You’re more likely to be operating at the ‘performing’ end of maturity if you have a small, dedicated EX team with some collaborators beyond. Collaborators are likely to include…
- Journey owners
- Individual teams empowered to improve EX and act on feedback
- Employee end users
- Managers who understand their role in creating a great EX (and who are supported to deliver it)
You’re more likely to be operating at the ‘transforming’ end of maturity if there is dedicated, senior level EX ownership and leadership. This involves:
- Facing no barriers getting the right people involved
- Having an established sponsor user programme to quickly find the right employee collaborators
- Embedding EX design skills and ways of working in teams beyond the EX team
Maturity in the ‘Involvement’ element means it’s easy to get the right people involved in designing and delivering an improved experience. The grade, department or role people occupy are in no way a barrier to make this happen. If you have scored low in this area you might want to:
- Find a senior level sponsor for the work you do.
- Create a group of advocates from across your organisation to champion EX (different teams, levels and roles).
- Spot opportunities to bring people together to collaborate on improving the EX of your people.
- Upskill ‘EX Custodians’ (e.g. HR, internal comms, engagement, talent acquisition etc) with EX design skills.
Signing up to The EX Space will unlock a whole range of tools, resources and more to enable you to improve the level of involvement in your EX.
