What’s really going on in the world of employee engagement and experience?
That’s the question we set out to answer in our brand-new 2025 Benchmarking Report, created by People Lab in partnership with The EX Space.
We’ve cut through the noise, compared models and data, and brought together insights from Gallup, CIPD, Qualtrics, OC Tanner, and more. And we haven’t stopped at the stats—we’ve interrogated what they really mean for organisations like yours.
Why this report matters:
Let’s face it: there’s still no universal definition of employee engagement or experience. No one-size-fits-all model. No magic number that gives you the full picture. But benchmarking remains a powerful tool when it’s used with care—and with context.
In this year’s report, we:
- Explore the most widely used models and metrics in the field (e.g. eNPS, Gallup Q12, UWES, Say-Stay-Strive)
- Uncover the latest scores and trends across industries and regions
- Examine the messy relationship between measurement and meaningful action
- Introduce the EX Lens as a more human-centred, holistic framework for understanding and improving experience
- Share practical insight into what’s working (and what’s not)
Catch up on the webinar
If you missed our live webinar unpacking the report, don’t worry. You can watch the recording here.
Want your copy of the full report?
You can access it via our new landing page
Let’s make 2025 the year we go beyond the numbers—and design experiences that really matter.
📩 If you’re ready to turn data into action, we’d love to help. Get in touch with us to explore how we can support you.
