The future of work isn’t on the horizon anymore. It’s already here—reshaping roles, raising expectations, and redefining what good looks like when it comes to employee experience.
But how prepared are people teams to lead this shift?
At People Lab and The EX Space, we’ve been working with organisations that recognise the opportunity in front of them: to move beyond transactional service delivery and towards truly human-centred experience design. We’ve also seen the challenges they face—especially when it comes to the skills, mindset and methods needed to deliver lasting change.
Introducing the EX Readiness Check
The EX Readiness Check is a simple but powerful diagnostic designed to help People Teams take stock of where they are today—and where to focus next.
It’s grounded in the insights we shared in the Future of Work white paper and brings together two essential dimensions of modern EX practice:
🧠 Human-Centred Skills
Capabilities like emotional intelligence, empathy, curiosity, creativity, and resilience. These are the human strengths that AI can’t replicate—and the ones that make experiences personal and emotionally resonant.
🛠 Human-Centred Methods
Practical tools like journey mapping, ideation, prototyping, employee listening and continuous iteration. These help move organisations from process-driven to people-first.
Together, these form the foundation for meaningful, modern employee experience.
Why it matters
In our work with clients, we hear similar ambitions time and again:
“We want to design consumer-grade experiences.”
“We want to be more agile and responsive.”
“We want to put people at the heart of how we work.”
But what often gets in the way is a lack of structure—or a lack of shared language—around what good EX practice looks like in reality.
That’s where the EX Readiness Check comes in.
It can help you:
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Understand your current strengths and gaps
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Start meaningful conversations across teams
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Identify practical next steps—whether that’s capability-building, rethinking moments that matter, or embedding EX approaches more widely
It’s not a test. It’s a starting point.
How to use it
You can complete the diagnostic individually, with your team, or even as part of a leadership development or EX maturity programme. It takes just a few minutes—and you’ll walk away with a clear view of where you sit across four personas:
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EX Designer
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Human Instinctive
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Process Driven
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Early Explorer
Each comes with tailored recommendations and curated content from The EX Space to help you take the next step.
Want support interpreting the results?
If you’re using the tool with your team or wider organisation, we’d be happy to support. Whether it’s through facilitated sessions, tailored workshops, or a capability-building programme, we can help you turn insight into meaningful action. Get in touch today
🔗 Download the EX Readiness Check HERE
And if you haven’t already, we’d recommend signing up to The EX Space — a learning and community platform we helped create, packed with on-demand courses, templates and toolkits to help you build EX capability at scale.
