At People Lab, we often say that employee experience isn’t something you do — it’s something you design. It’s not a policy or a project. It’s the sum of every interaction, every perception, every moment that shapes how people feel at work.
But here’s the catch: designing a brilliant employee experience is only part of the challenge. The real test is in the doing.
Because bridging the gap between EX theory and day-to-day reality? That’s where many organisations get stuck.
It’s not due to a lack of insight. Or frameworks. Or intent.
It’s that real life is messy. Teams are stretched. Change is constant. And it’s hard to know where to begin.
That’s why we love shining a light on organisations that are not just talking about EX — but actively experimenting, embedding and evolving it.
Real-World EX: The Lockton Story
One organisation doing just that is Lockton.
Over the past few years, they’ve been on a journey to build a more human-centred employee experience — grounded in insight, fuelled by feedback, and shaped by the voices of their people.
From transforming onboarding to rethinking internal communication, they’ve applied design thinking principles to shift EX from something abstract into something lived.
They’ve:
- Taken a practical, iterative approach to reshaping moments that matter
- Used qualitative feedback to drive measurable change
- Connected the dots between EX, culture, and business strategy
- Learned that even small changes — when done with intention — can have big impact
Want to Hear More?
Our sister company The EX Space is hosting a live webinar with Lauren Hoare, sharing Lockton’s story in her own words — including the experiments that worked, the challenges they faced, and what they’re focusing on next.
It’s a rare opportunity to hear from someone doing the work — and doing it well.
🎙 Save your spot:
The EX Files – Turning EX Theory into Practice at Lockton
🗓 Tuesday 23rd September | 🕒 3:30pm BST
📍 Hosted by The EX Space
