I know I’m really late to the Ted Lasso party but… having just binged the whole first series (and now onto season 2) I felt compelled to share my thoughts on how Ted can teach us a thing or two about how leaders can engage the teams they’re working with. Just in case you haven’t seen it, and I strongly recommend that you do, Ted Lasso isn’t just about football (or soccer, depending on where you are in the world) – it’s a masterclass in leadership, trust-building, and how to build a strong team culture. Ted’s approach to coaching offers lessons that can be applied to the workplace, especially when it comes to employee engagement and experience.
Listening & acting on feedback builds trust
One of the first things Ted does upon arriving at AFC Richmond is ask for suggestions for improvements from his team. His suggestion box is met with cynicism and a fair bit of piss-taking from the team. Most of the suggestions aren’t suggestions at all but just words of abuse aimed at Ted from the team. But in there he spots a request to sort out the water pressure in the showers. He takes action and fixes it. This may seem like a small thing, but it signals to the team that he’s listened and more importantly taken action.
Workplace application: Employees feel engaged when they see that their feedback leads to real change. Leaders who actively listen and then implement improvements build trust and commitment with their teams.
Leading with kindness & optimism inspires performance
This on really struck a chord given the current trend among many companies to scale back EDI and EX/ engagement efforts. Ted is relentlessly optimistic, even in the face of setbacks. He believes in his players, often more than they believe in themselves. His unwavering positivity lifts the team’s morale and helps them push through challenges. He has their back and is on their side.
Workplace application: A leader’s attitude is contagious. Encouraging employees, celebrating small wins, and maintaining a positive culture can improve motivation and overall performance. Employees who feel supported are more likely to be engaged and committed. This isn’t about toxic positivity but about knowing your leader has your back.
Empowerment creates ownership & growth
Ted sees potential in those around him, particularly in Nate, a shy kit manager who eventually becomes a coach (although being mid-way through season two that’s a whole other story -no spoilers!). Instead of hoarding power, Ted gives others the opportunity to step up, fostering their growth and confidence.
Workplace application: When employees are given responsibility and autonomy, they feel more invested in their work. Providing opportunities for professional growth and development leads to greater engagement and stronger contributions.
Psychological safety is key to high performance
Ted encourages his team to be open and vulnerable. He shares personal stories and creates a space where players feel safe to express themselves. This psychological safety allows them to grow individually and as a team.
Workplace application: A culture where employees feel safe to speak up, share ideas, and even admit mistakes leads to a more innovative and collaborative environment. When people aren’t afraid to fail, they take more risks and develop creative solutions.
Small gestures can have a big Impact
Ted’s daily biscuit ritual with Rebecca seems trivial, but it builds rapport and trust over time. It’s a reminder that relationships are strengthened by consistent, thoughtful actions. He also gifts all of the team books which are thoughtful and meaningful to them
Workplace application: Small acts of appreciation—whether it’s a handwritten thank-you note, a shout-out in a meeting, or just taking time to check in on an employee’s well-being—can make a significant difference in engagement and morale. It shows you care.
In a nutshell
Employee engagement isn’t about grand strategies; it’s about everyday actions that make employees feel valued and heard. Ted Lasso’s leadership is a perfect reminder that listening, empowering, and supporting your team can transform an ordinary workplace into an extraordinary one.
If you want to find out more about how you can support your leaders to engage their teams drop us a line. Or sign up to The EX Space and download our tried and tested line managers engagement toolkit.
