At People Lab we’re fascinated by what makes a brilliant experience (EX) at work and how people are engaged. We’ve spent over 10 years researching the experiences and engagement of thousands of employees across diverse, global organisations. And now we want to share our insights with you.
Say hello to the MAGIC-CA Model of EX
Our research has enabled a deep understanding of what makes a great experience at work for people; one that that results in engagement. We call this the MAGIC-CA Model of EX. There are two equally important aspects to the model:
1. Universal themes – common themes that were evident in the data analysed
And
2. Individual differences – while the research uncovered universal themes of what makes an experience great, there are also individual differences. It’s critical to ensure these differences are not ignored if you want to genuinely understand how to improve EX and facilitate engagement.
With this model you get a full picture to help you truly understand what a Best EX means to your people:
You can find out more about the MAGIC-CA model by downloading our new white paper
Whether you are just beginning your employee experience discovery journey, or if you have established tools and practices you want to scale, this model can help.
