Privacy Policy

Privacy Policy

This privacy policy sets out how People Lab (“we”, “us”, “our”) collects, uses and protects information you give us when you use this website or sign up to our mailing list.

We are committed to protecting your privacy and handling your data in line with the UK GDPR and the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025 (DUAA). This policy was last updated on 23 September 2026.

Who we are

People Lab

550 Valley Road, Basford, Nottingham, NG5 1JJ

Email: info@peoplelab.co.uk

Registered Company No: 6225225

What we collect

We may collect the following information:

• name, company, and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• information you provide via surveys, forms or offers
• technical data such as IP address and browsing behaviour on our site (see Cookies below)

Our legal basis for using your information

We only use personal data where we have a lawful basis to do so, which will typically be one of the following:

• Consent – where you’ve opted in, for example to receive marketing emails
• Contract – to provide a service you’ve requested
• Legitimate interests – including the “recognised legitimate interests” introduced by the DUAA, such as safeguarding, fraud prevention, or improving our services, always balanced against your rights
• Legal obligation – where we’re required to hold or disclose information by law

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting, using the email address which you have provided (where you’ve consented, or under the soft opt-in for existing customers).
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
• Your details will be retained on our mailing lists all the time you are actively subscribed, and no longer than necessary for the purpose collected. You can unsubscribe at any time by clicking on the relevant link in any email that we send you.

Automated decision-making

We do not currently use your personal data for any decision-making process that is based solely on automated processing and produces legal or similarly significant effects on you. If this changes, we will update this policy and, where required, seek your consent.

International transfers

If we transfer personal data outside the UK, we ensure an appropriate level of protection is in place, consistent with the UK’s data protection test for international transfers, such as adequacy regulations or approved safeguards.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your rights

Under data protection law, you have the right to:

• access the personal data we hold about you
• ask us to correct inaccurate or incomplete information
• ask us to delete your data, where applicable
• object to or restrict certain processing
• withdraw consent at any time, where processing is based on consent
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@peoplelab.co.uk
• unsubscribe from our mailing lists at any time by clicking on the relevant link at the bottom of any email that we send to you

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you, please write to us at our office address or email us at info@peoplelab.co.uk. We will respond within the statutory timeframe.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Complaints

If you’re unhappy with how we’ve handled your personal data, please contact us first at info@peoplelab.co.uk so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk, or to any future complaints body designated for this purpose.

People Lab
info@peoplelab.co.uk
550 Valley Road, Basford, Nottingham, NG5 1JJ
Registered Limited Company: 6225225