Three brilliant ideas employee experience can borrow from customer experience and use right now
The origins of customer experience (CX) go all the way back to the marketing and consumer theories established in the 1960s. Around this time organisations began to consider putting their customers at the heart of their approach. Since then the field of CX has become well-established and embedded. And of course in more recent times […]
Moving on: How to maintain engagement when an employee decides to leave
People leave jobs for all kinds of reasons. Lack of recognition, no clear path to promotion, bad management – they’re all scenarios we’re familiar with, whether it’s from our own experience, or from the mounting research on employee attrition. However, we also know that people leave organisations for reasons we can’t foresee. Back in […]