What’s the point of employee engagement?
Some years ago I worked for a company that had an issue with absenteeism. People were off sick all the time, and it was costing the company a lot of money, not to mention the impact on customer service and general morale around the office… So what was the company’s (well meaning) solution to this […]
Praise for effort, not just performance – The role of mindset in engaging employees
Did you know that praising a child for their intelligence can actually undermine their motivation and subsequent performance? Seems counterintuitive doesn’t it? But a ground-breaking study by psychologist Muller and Dweck in 1998 found just this. In their research they gave 128 students between the ages of 10-12, a series of non-verbal IQ test, consisting […]
Why does employee engagement work? The positive psychology behind engagement
There’s no doubt that employee engagement has come a long way in the last decade. It has moved from a management buzzword to something which is being taken seriously in companies, and seen as a critical element of HR. But although the business case has been well made, and we now have a much […]
What’s cooking? How employee appreciation can get better results
If you’re eating out anytime soon and want to get a good meal, then choose to eat in a place where the chefs can see you whilst they cook. Why? A recent research study showed that customer satisfaction with food shot up by 10 per cent when chefs could see their customers, even though customers […]